Refund and Returns Policy

We hope that you love your HIDDEN by MARKS order, however if there is an issue, your order can be exchanged or returned to us within 14 days of your receipt. All sales will be final after 14 days of purchase. 

Please note that sale items, earrings, custom and personalized items are exempt from the above and cannot be returned.

For returns or exchanges of your order please follow these steps:

• Email contact@hiddenbymarks.com and quote ‘Return’ or ‘Exchange’ as well as your unique order number and reason for return within 14 days of receipt. 

• Goods must be received back to us within 7 days of the authorization being granted.

• If you would like an exchange, subject to availability the new item will be shipped to you after the returned item has been received and checked by us. 

• Goods should be returned unused and packaged as per the original order with all the original inner and outer packaging. Failure to do so can result in deductions being made to the value of the refund and refunds/exchanges being refused.

• It is your responsibility to cover postage costs for returns and exchanges. Please make sure to use an insured shipping method as we are unable to refund or exchange items that are damaged or lost in the post. 

We will refund shipping costs, taxes or duties incurred when we refund your order. Please email us the receipts so we can accurately reimburse you.

If items meet our return terms, the sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed.  

Please note it can take up to 30 days for the money to appear in your account.